Privacy Policy euwin Malaysia

01 Privacy Policy Introduction & Scope

This Privacy Policy is published by EUWin ("we", "platform") and applies to all users and registered members of the euwin.ws platform, including all sub-pages, related services and our mobile applications. This Policy describes our privacy practices with respect to the collection, use, disclosure and protection of your personal data.

EUWin is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable data protection regulations. As a responsible data controller, we ensure that all personal data processing is carried out in a lawful, fair, and transparent manner.

By using the EUWin platform, registering an account, or making a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or any other Malaysian payment method, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

02 Types of Personal Data We Collect

EUWin collects your personal data on a minimal basis – only what is strictly necessary to operate the platform and comply with legal requirements. The following are the categories of data we collect:

Euwin does not collect sensitive data such as health information, religious beliefs, political affiliations, or biometric data unless specifically required and you have given explicit consent. We also do not request credit card details directly, as all transactions are processed through secure third-party payment providers.

03 How We Collect Your Personal Data

EUWin collects your personal data through a variety of lawful and transparent methods:

• Account Registration: When you complete the euwin registration form, we collect your name, email address, phone number, and identity information required for verification.
• KYC (Know Your Customer) Process: To comply with anti-money laundering requirements, we may request a copy of your MyKad or other identity verification documents when necessary.
• Financial Transactions: Every time you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u, CIMB Clicks), your transaction details are recorded automatically.
• Platform Usage: Technical data such as IP address, device type and game history are collected automatically when you use the EUWin platform.
• Communications with Us: When you contact EUWin customer support via live chat, email, or WhatsApp, those conversations are recorded for quality control and dispute resolution purposes.
• Cookies and Tracking Technologies: EUWin uses cookies and similar technologies to enhance the user experience and analyse platform usage patterns. Please refer to Section 9 for more information.

04 Purpose of Personal Data Processing

EUWin processes your personal data only for legitimate and necessary purposes. The following are our primary data processing purposes along with their associated legal bases:

• Account Management: Creating, verifying, and maintaining your member account, including the login process, identity verification, and profile management.
• Transaction Processing: Processes all deposits and withdrawals in Malaysian Ringgit (MYR) via supported local Malaysian payment methods, ensuring secure and accurate transactions.
• Legal Compliance: Complying with PDPA requirements, anti-money laundering legislation, tax reporting obligations and directives from the relevant Malaysian authorities.
• Platform Security: Detecting and preventing fraud, unauthorised access, multiple account usage, and other harmful activities that could compromise the security of the platform and its members.
• Customer Support: Providing technical assistance, resolving enquiries and disputes, and improving the quality of our support services.
• Marketing Communications: Sending information about EUWin promotions, the latest bonuses and exclusive offers – only to members who have given their consent to receive marketing communications.
• Responsible Gambling: Monitoring betting patterns to identify members who may need responsible gaming support, in line with euwin's commitment to member well-being.
• Platform Improvement: Analysing aggregated usage data (without identifying individuals) to improve the design, features and performance of the EUWin platform.

Euwin will not process your personal data for any other purpose without first informing you and, where required, obtaining your consent. Any new processing purpose will be clearly stated before your data is used.

05 Data Sharing With Third Parties

Euwin does not sell or rent members' personal data to any third party. However, in the course of operating the platform, we may share your data with a limited range of third-party categories as outlined below:

• Payment Service Providers: Providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks via FPX (Maybank2u, CIMB Clicks) receive only the information necessary to process your financial transactions.
• Identity Verification Service Provider: Licensed third-party KYC providers engaged to verify member identities for anti-money laundering compliance purposes.
• Gaming Software Providers: Game developers and live casino platform providers who need to receive minimal technical data in order to operate games smoothly.
• Law Enforcement Authorities: euwin will disclose personal data to the police, courts, or Malaysian regulatory authorities when lawfully required to do so by a court order or applicable law.

All third parties working with euwin are bound by strict confidentiality agreements and are required to comply with the data protection standards set by euwin and applicable Malaysian law. euwin does not permit any third party to use your data for their own marketing purposes.

06 Data Security Measures

EUWin takes a serious approach to data security infrastructure to safeguard members' personal information. The technical and organisational measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and EUWin's servers is encrypted using the latest TLS/SSL protocols, ensuring no third party can intercept your communications.
• Strict Access Controls: Only EUWin employees with a legitimate business need are permitted to access member personal data, and all access is logged and monitored.
• Two-Factor Authentication (2FA): EUWin supports and encourages the use of 2FA on all member accounts as an added layer of protection.
• Regular Security Scans: euwin's systems undergo regular penetration testing and independent security audits to identify and address vulnerabilities.
• Secure Data Backup: Member data is regularly backed up to a secure, separate location to ensure data recovery is possible in the event of a system failure.
• Staff Training: All euwin staff who handle personal data undergo comprehensive, up-to-date data protection training on a regular basis.

While EUWin takes all reasonable steps to protect your data, no security system in the world is infallible. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

07 Data Retention Period

EUWin retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your euwin account remains active, plus any required period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's tax and anti-money laundering legal requirements.
• Support Communication Logs: Retained for 2 years for quality control purposes and in the resolution of any disputes that may arise.
• Technical Data & System Logs: Retained for 12 months for security purposes and investigation in the event of a security incident.
• Marketing Data: Retained until you withdraw your consent or request deletion of your marketing data.

Once the retention period has expired, or upon an approved data deletion request, EUWin will delete or anonymise your personal data in a secure and irreversible manner.

08 Your Rights Regarding Personal Data

Under Malaysia's PDPA and EUWin's internal policies, you have the following rights regarding your personal data:

To exercise any of the rights above, please submit your request by email to support@euwin.ws or via the EUWin platform's live chat. EUWin will process your request within 30 working days from the date the request is received. In complex cases, this period may be extended by up to 60 days, with prior notice given to you.

09 Cookies & Tracking Technologies

Euwin uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and enable certain features to function. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information on how you use EUWin (pages visited, time spent, errors encountered) to help us improve the platform. All data is collected anonymously.
• Functional Cookies: Allowing the platform to remember your preferences such as language, display settings and login information for your convenience.
• Analytics Cookies: Used to understand overall platform usage patterns for strategic planning and product improvement. Analytics data is aggregated and does not identify individuals.

You can manage your cookie preferences through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the EUWin platform. For more information on managing cookies, please refer to the documentation for your web browser.

10 Children's Privacy

EUWin is an online gambling platform that intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

Should euwin discover that personal data has been collected from an individual under the age of 18, we will immediately take the following steps:

• Immediate closure of the account in question.
• Deleting all associated personal data from our systems.
• Reporting the incident to the relevant authorities where required.

Parents or guardians who are concerned that their child may have registered with EUWin without authorisation are urged to contact us immediately at support@euwin.ws so that immediate action can be taken.

11 Changes to This Privacy Policy

Euwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material amendments will be communicated to members via:

• Email notification to your registered address at least 14 days before the amendments take effect.
• A prominent notice on the euwin platform's main page.
• In-app notifications (where applicable).

The "Updated" date at the top of this document will always reflect the date of the most recent amendment. Your continued use of the EUWin platform after the effective date of any amendment will be considered your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically, especially after receiving a change notification, to ensure you always understand how your personal data is managed by euwin.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way EUWin handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe that euwin has violated your privacy rights and we have failed to resolve your complaint to your satisfaction.